A tech organization by the name of Deeper Network sells decentralized VPN (Virtual Private Network) servers. Cool idea.
An interview with Russell Liu, founder of Deeper Network, can be found in this March 31, 2021 article in Korea IT Times.
I ordered one of the devices. Deeper Network refused to send me the device. The email I got said this: “Your recent Order #32319 was detected by our system as High Risk For Fraud. To protect both ourselves and our customers, we have temporarily suspended this order.”
Ok, fine. I let it drop, thinking I really didn’t need the device.
Deeper Network did not ship the product. But, Deeper Network charged my card, taking my money.
Take my money, don’t ship the product. Who is doing fraud?
I wrote to them, months later, pointing out that they took my money, didn’t ship the product, and that I wanted my money back. I included an image of the $209 line item charge on my credit card.
The simple response I got was this: “This case is very high risk for fraud.” The answer completely ignores the fact that they took my money and failed to send the product.
Who is committing the fraud here?
Beware of Deeper Network — they apparently have a deeper agenda.
As with any slimy organization, it is wise to file a complaint with the appropriate state agency. In this case, I filed a complaint with the California Attorney General’s Office and with the Santa Clara Better Business Bureau. The address Deeper Network has on its website is 5200 Great America Pkwy, Santa Clara, CA USA 95054.