Being a customer is sometimes beyond frustration and beyond comprehension, when dealing with organizations with whom you support with your dollars.
I have, through many years, also provided customer service through different venues:
— Freelance writing
— Database design, programming, and consulting
— IT Manager for a national trade association
— A variety of self-employed technology consulting
I’ve been on both sides. This blog serves as a place for me to vent and perhaps some large corporations will wake up to what good customer service really is.
— Bruce Miller
P.S. If you have a business and are concerned about customer service, get in touch. I provide assessments and consultations. Bruce@BruceMiller.net