Categories
Retail

FedEx Fiction

We regular citizens have enough to deal with in daily life. Then a big corporation comes along and wastes our time with customer service fiction. FedEx is another great example. The inbound package tracking page offers this additional information to supplement the “by end of day” message:

Want to know when your package will arrive?

See your estimated delivery time wtih FedEx Delivery Manager. Sign up or Log in.

Check out the image.

Ok, so I go to sign up and discover that I’ve already signed up. However, the address needs to be changed. I change the address and then FedEx says it has to send me a verification code by US Mail that will take 3-5 days. That makes the the statement “See your estimated delivery time with FedEx delivery Delivery Manager” a fictional, misleading statement.

I called FedEx to complain about this fictional and misleading statement. The rep and supervisor both said the estimated delivery time was between 8am and 8pm. Hmm, that is no different than saying by end of day. So what is the point of a Delivery Manager that is supposed to give you a closer estimated time before end of day?

To answer that question, the phone support people said that because the delivery is by Ground, there is no “estimated delivery time.” Then why put a message on the tracking page saying I can get an “estimated delivery time” for a Ground shipment that does qualify for estimated delivery time?

Big corporations with big bucks are frequently short on brain power when it comes to common sense customer service. This FedEx situation is just another example of poor thinking.

Categories
TeleComm

Yahoo Mobile Moran

Today, September 16, 2020, I tried to called 911 on my Yahoo Mobile phone and service.

The call never rang, never connected. All I got was “Calling…”. See image below. (Other calls from exact same location always go through, even with the low signal strength.)

When I had time after the emergency event, I got onto chat with Yahoo Mobile support. Not surprisingly with first-line support people, I encountered a not-too-bright support person who asked me if I tried troubleshooting when it happened. Hell no. I used a different phone on different carrier. I didn’t have time to troubleshoot. What a moranic question.

The stupidity of front-line support people never ceases to amaze me. And I’m still waiting for support beyond the front-line person to come up with an answer.

Yahoo Mobile said they would call at 9am ET the next day, Sep 17, 2020. Did not happen. Got into chat again early on Sep 17, 2020. The rep said within an hour. Did not happen. So far, Yahoo Mobile is not very reliable.

A few days later noticed that my phone was not connecting to a cell site in a metropolitan area. (Actually, the same place as the failed 911 call.) Took 12 minutes to find and connect to a cell site. Got into Yahoo Mobile chat for support and apparently the reps there think taking 12 minutes to connect to a site — even if you have to call 911 — is not big deal.

Categories
ESD

ESD Inaccuracy and Contradiction

ESD has a problem with inaccurate data and internal contradiction. The experience of an ESD claimant makes this clear.

Many other claimants have reported the same report and question described below.

This claimant has been collecting unemployment benefits through PUA as a self-employed person. PUA is Pandemic Unemployment Assistance.

For the week ending August 8, 2020, the claimant encountered this report and question from ESD while filing the weekly claim:

We received information that you may have an unemployment claim in another state or with the U.S. Railroad Retirement Board. Have you applied for or received unemployment benefits from another state or the U.S. Railroad Board in the last 12 months?

The claimant does not have an unemployment claim in another state or with the U.S. Railroad Retirement Board.

The “received information” comes down to two possibilities: 1) imposter fraud or 2) ESD programming error.

A few days later the claimant received a determination letter from ESD saying the claimant was eligible for benefits for the week ending August 8, 2020.

However, on the letter was a statement related to the false accusation:

“Existing claim in another state or with railroad-296xxxxx”. See the full letter.

Note this wording in the letter: “You can appeal this decision if you disagree with it. . . . You or your employer(s) can appeal in eServices, by fax, or postmarked by Sep 14, 2020.”

In eServices there is specific reference to the determination letter. On the far right is a link to “File an appeal”.

After clicking on the link to appeal, this message comes up: “You can file an appeal only for a decision that was not in your favor. This decision was in your favor, so you can’t file an appeal.”

The letter says clearly an appeal can be filed. eServices says an appeal cannot be filed. CONTRADICTION!

Fearing the possibility of being included in Michigan-style screw-up with false fraud accusations, the claimant in this example filed an appeal by USPS Priority Mail objecting to the specific reference to the out-of-state/railroad assertion and faxed the appeal.

The claimant also sent a messages through ESD’s secure message system denying any out-of-state or railroad claim and demanding to see the information ESD received. Demanding to see the information was also important because if there was imposter fraud in another state, the claimant wants to know to take the appropriate actions.

As one final action, the claimant faxed a letter to the Office of Special Investigations asking them to look into the issue of the out-of-state/railroad assertion because there may be imposter fraud behind the out-of-state/railroad reference.