CHI Health, also known as Catholic Health Initiatives, is a part of CommonSpirit Health.
I needed to visit an emergency room and I went to a CHI emergency room. I got the diagnosis and assistance I sought. Now healthy.
I was going to pay the bill that CHI sent, but alas, CHI has refused to provide the very information is says it needs.
On each billing statment, reminder statement, and overdue statement is this simple line of text: “Include your account number on your check”.
NOWHERE ON ANY OF THE STATEMENTS IS AN ACCOUNT NUMBER.
I wrote to CHI three times asking for the account number, which is also required by my bill pay service. CHI never responded.
Instead, CHI turned that unpaid bill over to a collection agency!
I got an UNDATED letter from RMP Services LLC.
A letter to Kevin E. Lofton, CHI Health CEO in Englewood, CO was never answered.
An organization that requires a certain piece of information for payment — an account number — and then refuses to provide it when asked numerous times and then turns the person wanting to pay the bill over to a collection agency has a serious lack of ethics. This may well be a simple sign of larger problems within the organization. Beware!