Retail Email Electronics a front for Jewelry?

I wrote to RadioShack via the web form asking why a product was not showing when I clicked on the link.  The response came from a Jewelry web site. Could this be a clue that RS is outsourcing to 4th world countries for very cheap, non-responsive email? I never did get an answer to my question, which was time sensitive.

The response:

Thank you for contacting Order Center.

We do apologize for this inconvenience. We ask that you please contact our customer service department at 1-800-843-7422, as they may be able to further assist you in this matter.  In the meantime, we will forward this to our supervisor to have [sic] thie researched as soon as possible.

We do apologize for any inconvenience this may have caused.

Please let us know if there is anything else we can do for you, and thank you again for contacting Order Center.

Fine Jewelry Ambassador