Banks Travel Issue invites members to report their travel to help alleviate problems with remote card purchases.

However, the signup page includes this section that leaves a customer knowing what to do. The BECU site uses “dates” and “date” above the form. Which is it? Are the two fields for two departure dates (suggested by “dates” or is the second one for a return date (suggested by “date”?

This is an example of bad user interface that confuses and frustrates a customer — and likely leads to phone calls for clarification.

Another BECU issue: BECU Hypocrisy on Security

Retail Email

Wonky Walgreens

Part of customer service these days is to accomodate customers. Seems like a no-brainer. Walgreen’s, however, has moved into the wonky concept of customer service when it comes to unsubscribing from email promotions.

I’ve unsubscribed several times over the past several weeks. And I still get their emails. The second to last time I tried to unsubscribe I got a message that my email address was not in the database. See image below.

Even though not in the database, I’m still getting emails. On January 8, 2021, I try again, and now I get a page to unsubscribe where the unsubscribe button is grayed out, meaning the button is not active.

Walgreen’s concept of customer service is wonky, to say the least. My option now is to start a) marking all emails from Walgreens as spam, hoping Walgreens’ email server gets blacklisted or b) make daily visits to the manager of the local Walgreens so that he or she can get on the phone with the corporate office. Oh, I guess there is one other option in Washington State: sue Walgreens for non-compliance with the unsolicted email law.

Update 2020-01-14: Called Walgreen’s customerNONservice again today and asked to talk with the IT department. Said they would have to have someone call me back. I gave my number and guess who called? A Walgreen’s Customer Service Robot! I guess that is the definitive action that Walgreen’s sees customers as impersonal money machines.


Sloppy ESD Communication

The Washington State Employment Security Department seems to excel not only in losing money to fraudsters, but also in the ability to withhold pertinent information to claimants. Consider this recent determination letter a claimant got. The word “decision” is used several times in the letter. Yet the claimant has no idea what the decision is.

Further, the letter states there is a “summary table” at the end of the letter. No such table exists.

Clearly, ESD has communication problems that generates confusion and more phone calls.