I recently received a promotional email from T-mobile telling me about the great deal Rhapsody.com was giving to T-Mobile customers: unlimited streaming through the T-mobile network for $4/month without affecting my monthly data allocation.
I decided to check it out on my T-mobile enabled tablet. The streaming was fine. Then I wanted to add my own URLs for private streams I already had off my own personal audio server.
I could not find a way to add a private stream. So, in desperation, I wrote to Rhapsody customer service asking if there was a way to add my own URL streams. The response:
“Thank you for your feedback. I will pass it to our product teams. Our development team will work research on this and will do the needful available in future. ”
What’s the problem with this response?
1. It is illiterate — check out the third sentence.
2. The response does not directly answer my question.
This kind of communication tells me a lot about Rhapsody:
a. The corporation does not have much regard to potential paying customers
b. The corporation does not have much regard for its own product
Further, I am familiar with the Rhapsody headquarters in Seattle. HQ is located on floor 31 of the Columbia Center. Rent at this location is not cheap. I can easily see that money for HQ is more important than money for the people who actually deal with customers. So, I add another item:
c. The corporation puts customer service — and happy customers — at a low, low priority.
I decided to pass on the offer.