MyIR is an immunization record-keeping service. MyIR is owned by STChealth, formerly Scientific Technologies Corporation. Several US States have contracted with MyIR. One of them is Washington State.
In October 2021 I tried to signup with MyIR. I could not get signed up because the verification SMS never arrived. I reported this problem on October 29, 2021.
A got a response from MyIR on January 5, 2022 — 2+ months — 68 days — later. Here’s the response:
Wed, Jan 5 at 6:15 PM
Thank you for contacting MyIR support. We apologize for the delay in getting back to you. Since it has been some time since your request, do you still need assistance with MyIR? Thank you for letting us know and we will do our best to assist you.
MyIR Desk Support
—- On Fri, 29 Oct 2021 08:19:53 -0700 “bender”email@example.com wrote —-
first_name: bruce miller
feedback: Never got verification code via sms. I get sms messages at my number from friends.
Seriously, 68 days to get a response to a trouble ticket? If this is not evidence plain as day that this is a worthless corporation, I don’t know what is.
Washington State leaders should be ashamed for entering into a business relationship with STChealth for MyIR.
Because I could never get signed up I frankly forgot about MyIR until the super-late email from support arrived. And now I will consciously not interact with an organization that puts patient health last.