Banks Travel Issue invites members to report their travel to help alleviate problems with remote card purchases.

However, the signup page includes this section that leaves a customer knowing what to do. The BECU site uses “dates” and “date” above the form. Which is it? Are the two fields for two departure dates (suggested by “dates” or is the second one for a return date (suggested by “date”?

This is an example of bad user interface that confuses and frustrates a customer — and likely leads to phone calls for clarification.

Another BECU issue: BECU Hypocrisy on Security