Sloppy ESD Communication

The Washington State Employment Security Department seems to excel not only in losing money to fraudsters, but also in the ability to withhold pertinent information to claimants. Consider this recent determination letter a claimant got. The word “decision” is used several times in the letter. Yet the claimant has no idea what the decision is.

Further, the letter states there is a “summary table” at the end of the letter. No such table exists.

Clearly, ESD has communication problems that generates confusion and more phone calls.