Seamless Experience Not

Upon the belief that ordering food for delivery is a convenience, I did so from Mae Ploy Thai in Seattle, via

The Seamless ordering experience was fine.

The Seamless experience with May Ploy Thai was not.

Food (including soup with big chunks of vegetables) arrived without eating utensils. The Thai tea, however, came with a straw.

After several phone calls to Seamless and May Ploy Thai, I finally got utensils one hour after the food — even though the restaurant is only three blocks away. By then the food was nearly cold.

The whole point of ordering food for delivery is convenience. This experience was not convenient, ate into my work time, and essentially was a waste of time and money.

I think packing one’s own lunch is fundamentally a good concept all around.