My recent experience with United Airlines reveals some places UAL could improve.
First, when checking in from home and wanting to print a boarding pass I was presented with this question that could not be answered:
Do you want to print or receive your boarding pass by email?
Only options for the question: Yes or No
A call to United’s customerNONservice did not garner any help. The staff could not comprehend what was wrong with this question and the answer options.
Second, after arriving at SeaTac airport at 11:55 pm, I found an empty check in counter. No hours were posted.
The kiosk says “For assistance please see an airline representative”. Really? How does a person do that when there are no United personnel around?
In an attempt to learn counter hours, a couple phone calls to United produced only inconsistent results: 3:00am, 3:45am, 4:30am, 5:00am. The counter actually opened at 3:15am and the staff there said that’s when they open. Really? Why not post the hours?
Another passenger waiting for the counter to open said “United is lazy.” I agree. There is plenty of room on the various screens at the counter to post hours.