American Express Exposed

When a large, respected business replies to a customer with illiterate writing, it is reasonable to question the quality of customer service. Such is the case with a response I received from American Express. I had written asking for details about a replacement for the Costco American Express card that would be cancelled because Costco and American Express were ending their relationship. The reply:

We’re writing regarding your recent inquiry.

Please be advised, we have forwarded your inquiry regarding the Blue Cash Everday $100.00 statement credit. If your are eligible and qualify for the offer, will receive the incentive within 2 billing cycles.

If you need more assistance, please contact on the number at back of your card and will be happy to assist you.

Note that the last two graphs are simply illiterate. Obviously, American Express cares so little for its customers that it is acceptable to have anyone craft customer communication.